CUSTOMER PRIVACY POLICY
TRAN CAR TRANSPORTATION COMPANY LIMITED
Company name (Vietnamese): CÔNG TY TNHH VẬN TẢI TRÂN CAR
Tax Identification Number: 0319715482
Website: trancar.vn
Hotline/Zalo: +84 382 929 238
Email: trancar5615@gmail.com
Last updated: October 8, 2026
1. Our Commitment to Privacy
TRÂN CAR respects your privacy and is committed to protecting your personal information when you visit our website, contact us, request a quotation, or book a private vehicle with a driver.
We process personal information in accordance with applicable Vietnamese laws and use it only for disclosed, legitimate purposes or as otherwise permitted by law.
2. Information We Collect
Depending on the service requested and the communication channel used, we may collect:
Full name, phone number, email address, and contact details.
Pickup location, destination, travel date, time, and itinerary.
Number of passengers, preferred vehicle type, and service requirements.
Flight information when airport transfer services are requested.
Information necessary for contracts, payments, and invoices.
Communications through our website, telephone, email, Messenger, Zalo, or WhatsApp.
Technical information such as IP address, browser type, and cookies, depending on the website configuration.
TRÂN CAR does not require customers to provide online banking passwords or one-time passwords (OTPs) to book transportation.
3. How We Use Your Information
We may use customer information to:
Respond to inquiries and provide quotations.
Confirm, arrange, and coordinate transportation services.
Contact customers before, during, and after their journeys.
Coordinate with drivers and transportation partners.
Prepare contracts, payment documents, and invoices.
Handle customer support requests, feedback, and complaints.
Improve our services and website.
Comply with applicable legal obligations.
Marketing communications, where applicable, will be conducted in accordance with Vietnamese law and relevant consent requirements.
4. Sharing Customer Information
To provide transportation services, TRÂN CAR may share necessary information with:
Assigned drivers.
Authorized transportation partners.
Payment and invoicing service providers.
Technology and communication service providers.
Competent authorities when required by law.
We limit information sharing to what is reasonably necessary for the relevant purpose.
TRÂN CAR does not sell customers’ personal information.
5. Information Security
We implement reasonable organizational and technical measures to protect personal information against unauthorized access, disclosure, alteration, or loss.
However, no method of electronic transmission or storage can guarantee absolute security.
6. Data Retention
Personal information is retained only for as long as reasonably necessary to fulfill the purposes described in this policy or to comply with applicable legal requirements.
When information is no longer required, we will delete, anonymize, or otherwise handle it in accordance with applicable law.
7. Customer Rights
Subject to applicable Vietnamese law, customers may request to:
Access information about the processing of their personal data.
Correct or update inaccurate personal information.
Withdraw consent where processing is based on consent.
Request deletion or restriction of personal data processing where legally applicable.
Raise questions or complaints about personal data protection.
Requests can be submitted using the contact information provided below. Certain requests may be subject to legal exceptions or retention obligations.
8. Cookies and Third-Party Services
Our website may use cookies and third-party services to support website functionality, understand website performance, and improve customer experience.
Third-party platforms, including Messenger, Zalo, and WhatsApp, may process information according to their own privacy policies.
9. Changes to This Privacy Policy
TRÂN CAR may update this Privacy Policy to reflect changes in our services, website operations, or applicable legal requirements.
The latest version will be published on our website with an updated revision date.
10. Contact Information
For questions or requests regarding this Privacy Policy, please contact:
TRAN CAR TRANSPORTATION COMPANY LIMITED
Hotline/Zalo: +84 382 929 238
WhatsApp: +84 942 322 728
Email: trancar5615@gmail.com
Website: trancar.vn